直升飞机
寻找巡航计划

常见问题

Q.

Can I change my reservation?

It is possible up to 3 days before the reservation.
Please be sure to contactLINEorContact form. In that case, please fill in ① Name (full name) ② reservation date and time.

Q.

Please tell me the flow of the day

①Please check your e-mail before you go out. * An email will be sent if the flight is canceled due to bad weather.
② Please come to the meeting place exactly at the meeting time. (If you arrive too early, the waiting time may be long.)
③ We will explain the points to note when boarding.
④We will guide you to the aircraft at the scheduled time. (There is a possibility that the guide will be earlier than planned.)
⑤After enjoying your flight, you can quickly disband.

Q.

What happens in case of bad weather?

If the flight is cancelled due to bad weather on the day of the flight, the schedule will be rescheduled or a refund will be provided.
*Except for some plans and reservations
In the event of a flight cancellation, no cancellation fee will be charged.

Q.

Is the charter?

All of our excursion plan is there a chartered.
njoy with loved ones and the private space (such as riding together movement plan, with some exceptions)

Q.

Is it possible to bring a bouquet bought in yourself?

Is possible. We will keep our staff on the occasion of coming to the heliport.
Bring to the cabin is also available.However custody in advance of you are not accepted. You can only you bring when you get your visit on the day.

Q.

Do you include insurance premiums? In addition, What is insurance?

And is applied to the airframe thing called "third-party passenger comprehensive liability insurance", the costs are also included in the flight fee.

Q.

What time will you know if the flight is available or not?

The final decision on whether or not the flight will be conducted is scheduled at the following time.
*Only in the event of cancellation will you be notified by email.
9:00~12:00 meeting time：Decision made around 6:00 p.m. on the day before the flight.
Meet after 12:30 p.m.： Decision will be made around 10:00 a.m. on the day of flight.
Meet after 16:30： Decision made around 15:00 on the day of flight
For more information on the decision of acceptability, please click here.

Q.

What should I do if I am late?

Please (contact to in the email of the day guide) call us immediately.
Taking into account the reservations of the other customers, and to adjust the schedule.
By adjusting the schedule, there is a case to be shortened or canceled flight time. There is no refund of the difference in that case.

Q.

Is there a weight limit?

Up to 120kg per seat, everyone of total body weight is generally of 3-seater aircraft fuselage of 210kg, 5-seater and will be up to 330kg.
Because there are exceptions such as the long course, please understand that it may be refused in some cases.

Q.

I would like to request the issuance of a receipt

Please send us a request on LINE or by contact form with your address and proviso request.
We will send you a PDF of the receipt to the e-mail address you send us.

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