What do I need to make a reservation?
Flight number is required when booking.
Reservations can only be made for passengers flying on and off Narita Airport on that day.
When will I be notified if my flight were to be cancelled due to adverse weather?
We will contact you by 19:00 the day before your flight via email.
If there is no response, we will contact you by phone or SMS.
In the event where the flight is cancelled due to adverse weather, there will be a full-refund for the flight.
We cannot compensate for transportation to the heliport, or any other expenses caused by the cancellation.
What is your refund policy regarding weather cancellations?
This service will not offer compensation for cancellation fees or any other fees relating to your accommodation.
How much luggage can I bring aboard my flight?
On-board luggage is limited to luggage that would fit on your lap (handbags, backpacks, etc.).
Larger luggage must be sent through the postal service to your accommodation with the date of your stay, and your name written on the front.
Please let the accommodation know about your luggage in advance.
About moving after arriving at Narita
・ After arriving at Narita Airport, there is a car transfer from the helipad to the terminal for about 10 minutes.
Notes on photography in Tokyo Heliport
The plan of Tokyo heliport departure is a part of the terrorism countermeasure of Tokyo, and photography and the picture taking in the site are banned.
Passengers who would like to commemorate Memorial in front of the helicopter, please consider Funabashi helport and the night course from Yokohama Nishi heliport.
It is possible to shoot in the helicopter and shoot during flight.