Will booking this flight gurantee my stay at the Prince Hotel?
We only provide the means to book flights to the Prince Hotel.
Booking a flight on this service does not guarantee a reservation at the Prince Hotel.
Please make sure that your accommodation is booked before booking your flight.
When will I be notified if my flight were to be cancelled due to adverse weather?
We will contact you by 19:00 the day before your flight via email.
If there is no response, we will contact you by phone or SMS.
In the event where the flight is cancelled due to adverse weather, there will be a full-refund for the flight.
We cannot compensate for transportation to the heliport, or any other expenses caused by the cancellation.
What is your refund policy regarding weather cancellations?
This service will not offer compensation for cancellation fees or any other fees relating to your accommodation.
If my flight is cancelled due to adverse weather, is there any other way I can get to Prince Hotel?
The Prince Hakone Ashinoko is located 45 minutes away from JR Odawara Station,
or 30 minutes away from Hakone-Yumoto station,
JR Tokaido Mishima Station (via Taxi)
How much luggage can I bring aboard my flight?
On-board luggage is limited to luggage that would fit on your lap (handbags, backpacks, etc.).
Larger luggage must be sent through the postal service to your accommodation with the date of your stay, and your name written on the front.
Please let the accommodation know about your luggage in advance.